Manage strategic B2B security-solution partners from onboarding through ongoing relationship management. Monitor adoption, satisfaction, performance, revenue, and service levels; lead governance and executive business reviews; identify risks and expansion opportunities; and execute joint growth plans. Collaborate across Product, Sales, Marketing, and Customer Success to improve partner outcomes, renewals, adoption, and revenue. Represent partner needs internally and use analytics and AI-driven insights to guide scalable recommendations.

Manages Mastercard customers’ technology and operational relationships, coordinating onboarding, implementations, readiness assessments, releases, incidents, and post-go-live support. Acts as an escalation point across customer, product, operations, technology, and market teams. The role drives issue resolution, project delivery, operational reviews, training, continuous improvement, regulatory adherence, and customer adoption while supporting business growth within existing accounts.

Supports technology and operational relationships with key customers by researching inquiries, contributing to integrated solution delivery, analyzing project performance, preparing reports and presentations, and coordinating with Product, Technology, delivery, and support teams. The role develops customer relationships, helps identify needs and opportunities, supports business planning and operational reviews, and participates in Mastercard’s Launch graduate development program.