Technical Support Associate

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
ZS IT S upport teams are aligned with the company's business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services.
TECHNICAL SUPPORT ASSOCIATE
We seek a professional for Technical Support Associate position in our Tokyo, Japan office. Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. The position will support local users, as well as remotely supporting other users in other locations.
What You'll Do

• Support for laptops, printers, and MS Teams phone (including kitting, repairs, and troubleshooting)
• Installation, configuration, and support for Windows 11, Office 365, etc.
• Troubleshooting for network connectivity issues
• Support for mobile devices (Android/iOS, MDM tools)
• Installing and support for meeting room equipment, web conferencing systems (Zoom, Teams), and server room management (coordination between local vendors and global IT team)
• Identification and troubleshooting of system, and hardware issues (Room booking system, Zoom, monitors) (including secondary support ）
• Setting up new user accounts and handling password issues
• Handling issues related to file servers, file sharing, and ZS applications (SharePoint, FTP)
• A sset management, and record-keeping for IT equipment
• Flexibility with working hours to coordinate with global team.
• Travel as needed by projects.

What You'll Bring

• BS/BE with record of high academic achievement.
• Technical certifications are preferred
• Strong command on Japanese and English written/verbal communication
• Eagerness to contribute to a team-oriented environment
• Ability to work methodically and analytically in a quantitative problem-solving environment.
• Excellent communication, and organizational skills
• Strong customer service skills
• Fluent in Japanese at a full professional level, with business-level proficiency in English.

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com