The Refurbishment & Optimisation Operations team plays a critical role in leading refurbishment, strengthening synergies with repair, and driving operational excellence by enhancing the efficiency and sustainability. We are responsible for extending the lifecycle of our products through strategic refurbishment, while also driving continuous improvement initiatives aimed at optimizing processes and overall operational performance.
About the roleThe Refurbishment Circularity Project Lead is a transformation‑led, execution‑focused individual contributor role responsible for driving and implementing refurbishment transformation initiatives across Dyson’s operations.
Based onsite in Malaysia, the role has an initial focus on Asia, while owning initiatives with global scope and applicability. The role operates in a highly matrixed environment and requires strong leadership without direct authority, influencing senior stakeholders across Engineering, Quality, Procurement, Planning, Operations, Finance, and IT/Data, as well as external refurbishment and contract manufacturing partners.
This is not a traditional project coordination role. It requires deep operational understanding, strong ownership, and the ability to translate strategy into executable, scalable solutions that are embedded into business‑as‑usual operations.
Key Responsibilities
Refurbishment Transformation (Driving & Implementing Change)
Lead refurbishment transformation programmes from opportunity identification through implementation and stabilisation, ensuring benefits are realised and sustained.
Drive end‑to‑end process redesign and standardisation across refurbishment sites and partners, including operating models, SOPs, quality gates, escalation paths, and governance.
Deliver structured change management, including stakeholder alignment, communications, training, adoption tracking, and handover into business‑as‑usual operations.
Lead and coordinate multiple cross‑functional workstreams across a matrixed organisation, removing blockers and accelerating execution without direct line authority.
Establish clear governance, cadence, and performance reporting for transformation initiatives, using data to prioritise actions, manage risks, and drive accountability.
Stakeholder, Supplier & Partner Management
Lead day‑to‑day stakeholder management across internal functions (Engineering, Quality, Procurement, Planning, Operations, Finance, IT/Data) and external partners.
Operate as the single point of orchestration across matrixed teams, ensuring alignment on scope, priorities, timelines, and decision‑making.
Establish clear ways of working with internal teams and external partners, including meeting cadence, action tracking, RACI ownership, and escalation routes.
Support onboarding, qualification, and ongoing performance management of refurbishment partners, including KPI definition and continuous improvement plans.
Data, Reporting & Performance Management
Track and report project progress, risks, issues, and outcomes to senior stakeholders using structured governance and clear narratives.
Use data to support prioritisation, decision‑making, and trade‑offs across the refurbishment transformation portfolio.
Success Measures (What Good Looks Like)
Transformation initiatives delivered safely and on plan, meeting agreed cost, quality, and timeline targets.
Strong stakeholder alignment and effective matrix leadership, enabling timely decisions and rapid execution.
Transparent, data‑driven performance reporting that enables proactive management and continuous improvement.
Experience & Background
Degree in Mechanical, Manufacturing, Industrial, Electrical, or Materials Engineering (or equivalent practical experience).
Typically 5–8+ years’ experience in manufacturing operations, operations transformation, engineering project management, or supply chain roles.
Strong advantage if experienced in refurbishment, repair, rework, remanufacturing, reverse logistics, or aftersales operations.
Experience working with contract manufacturers or third‑party operations in high‑volume or complex environments.
Demonstrated experience delivering cross‑functional transformation initiatives, not just isolated projects.
Leadership & Delivery Capability
Proven ability to lead and influence multiple cross‑functional teams in a matrixed organisation without direct authority.
Comfortable making trade‑offs between cost, quality, speed, and risk in operational environments.
Confident engaging and challenging senior stakeholders constructively.
Operates effectively at the interface of strategy and execution, with strong ownership and bias for action.
Data, Systems & Analytical Skills
Strong analytical capability, including advanced Excel; Power BI preferred (Tableau a plus).
Able to translate operational data into clear insights, actions, and decisions.
Experience working with manufacturing, quality, or ERP/MES data systems is beneficial.
Ways of Working
Structured, delivery‑focused, and resilient under pressure.
Clear communicator able to operate across cultures, functions, and external partners.
Pragmatic, hands‑on, and solutions‑oriented.
Interest in sustainability and circularity is beneficial, but strong operational execution is essential.
Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition. #LI-AK
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
